Contact Virgin Media for help and support with broadband, TV, mobile and home phone. Powerline Adapters use the internal copper wiring to transmit the signal (almost like using the internal electrical wiring of your house as an Ethernet cable). Need more help? If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it will likely give you an estimate on your download speed. Contact says its focus is on delivering great value, great products and great service to their customers. VDSL/ADSL) and we’ll start the upgrade from there. I updated my device and now my WiFi isn’t working. Compare the download speed to what connection type/plan you are on. This can take about 15 seconds to change from green to red. Once you are on the NetComm Wireless menu, select Device Info on the left hand side and then DHCP. Ask the BT Community. If your modem successfully reconnected - it means that your devices/equipment (e.g. Martin and Eve Sweeting from Witham, Essex Keep the pin or paperclip inserted in the hole until the power light on the modem turns red. Test it without the use of a splitter and turn it on. Need some help? On the base of your modem, find the section called Admin IP Address with a number address, 192.168.20.1, and the default user name and password of admin/admin. About Origin. Phone & Broadband. Back. This can take up to 5 minutes to fully reset. Contact Us; Energy News; Help; 0800 074 0745. If your property is in a right of way (ROW) or shared driveway, you may need to gain written consent from your neighbour(s) - the technician will tell you if this is needed during their initial visit. Yes, we provide homeline services using Voice over Internet Protocol (VoIP). You will need to have your device plugged in via the ethernet cable (which came with your modem). ), NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month, NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month. If you would like to use your own modem you are welcome to but you may need to reprogramme a few things to meet technical requirements. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. Need some help? It's best to be on a fibre connection when possible. You’ll need to locate and turn off the WiFi on all devices other than the single device you'll use for testing. Use an ethernet cable (the cable that came with your modem). If the result of your speed test is less than half of what you’re expecting, please call us on 0800 641 502 so we can help. For Broadband queries call 0330 094 5801. Richards Bay Gas Power 2, … i.e. To change the password enter admin under Old Password and then enter your new desired password under New Password and Confirm Password. Then you’ll need to set up your modem (instructions will be included in the box, or you can find them here). Then make sure the phone is securely connected to telephone port 1 on the modem. (E.g. Get help with Xtra Mail, Spotify, Netflix. Find help for all Sky’s services including TV, Broadband, Talk, Sky Mobile, Sky Yahoo Mail and Sky Go. Neighbours Wi-Fi networks can also cause issues, meaning those in dense areas can have problems. Help home; Contact us How do I get in touch? Note, for any properties that have been subdivided, each one must be on a separate title – your Local Fibre Company (LFC) may ask for this. Before pressing “Go”, check that you are using “Devoli” as the server: Compare the download speed to what connection type/plan you are on. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. Online Help Let us help you find what you're ... Can I upgrade my mobile? Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). Plug your devices/equipment back in piece by piece, checking the connection. Type 192.168.20.1 into the address bar of your web browser. The call centre is open between 8.00 am to 8.00 pm weekdays, and 9.00 am to 4.00 pm on Saturdays. I’m already a Contact customer, can I add broadband to my account? Connect to the other WiFi channel. Make a complaint. Early exit fee of up to $199 will apply on a pro-rated basis if you leave within 12 months. Make sure only one device (preferably a laptop) is connected to WiFi. For Home. View all articles Have a screenshot of your speed test on hand (example below) to make things quicker. WiFi signal weakens as you get further away from your modem. What happens to my broadband if I move home? Account and Billing. For Business. 1. Pricing for other connection types can be found here; Subject to a satisfactory credit check. To do this, look for a ‘Telepermit’ Sticker. The price increase kicks in from 10 January 2021 and will apply to customers who signed up prior to 2 September 2020. Now in 2020 we want our people to … How do I upgrade to Ultra Broadband? The number is 0330 094 5801. Please Note: We are not your internet service provider, BroadbandNow is a company that shows you what providers are available in your area. New to NZ and don't want a contract until I'm more settled. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. Certain materials can cause issues for WiFi such as concrete, steel, brick, marble, water, glass, wood and plaster. After 5 minutes, test to see if the problem has been fixed. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. If you have a monitored or medical alarm, please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. As well as offering great value, we also provide online technical support and a dedicated customer service team ready to help. Our broadband and phone services are not available in all areas. If you'd still rather get in touch, contact us on 0333 7591 018. These are both 'admin' by default. If your Ethernet speed test meets this minimum speed or greater, it’s what you can expect on your plan and shows the connection is all good. Alternatively, if you are using the voicemail functionality on your home phone device, please check the manufacturer’s instructions on how to set this up. View all articles. Yes, we can arrange this. What if I no longer want broadband from you? Neighbours Wi-Fi networks can also cause issues, meaning those in dense areas can have problems. If no: We will send you an email/text when your order is completed. There’s more info in the “How does the consent process work for fibre?” section below. "Forget this network" on your device and re-connect again, 2. But if you have an issue with your broadband service and cannot find the contact details for Shell Energy, Broadband Genie is here to help. A few factors can slow things down. The password should be the same for both channels unless you have customised this in your modem settings. If your question is more tricky, you will find many ways to get in touch 1. Yes, you can get a replacement modem. Related Videos. This is your Admin IP Address. What do you need help with? For Broadband queries please use our contact form below. The company was later rebranded as Shell Energy in 2019. Choose a product. EPlus Broadband telephone brings powerful features that allow you to manage your business from anywhere. Hard reset the modem by inserting a pin or paper clip into the hole on the back of the modem that says 'reset'. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. Make sure only one device (preferably a laptop) is connected to WiFi. Open your internet browser and do a speed test. Yes! Depending on where you move to, we may not be able to provide you with exactly the same services you currently have – it all depends on what’s provided where. $14.99 P&D apply. No worries! If the light labelled ‘DSL’ lights up, it means your modem has reconnected. Leaving Us. We’ll just need to check if there is a tech available to do the work. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 641 502 to discuss further. It could be the connection from the road into your property, a modem issue, or maybe how the connection is set … The maximum download speeds that can be attained are: Fast Broadband 17Mbps, Superfast … "Forget this network" on your device and re-connect again, 2. Contact us . Broadband Help. After 5 minutes, test to see if the problem has been resolved. Firstly, lets determine whether it’s the equipment or the jackpoint that’s causing the fault. Energy; Broadband; Help & Advice; Contact Us; More Broadband and phone 30th November 2020. If your number was added by an old provider, you will need to contact them to have it removed. Try to connect to another WiFi channel available, 3. This will bring up a dialog box asking for a username and password. Contact Energy is one of the country’s favourite suppliers, with great customer service and many different offers to choose from depending on your needs. Just hang onto it until we tell you the connection has been completed. Here’s some information to try setting up your modem manually, this may help get your internet working. If a technician needs to visit, we’ll let you know. Find step-by-step guides on setting up your modem and reading your broadband bill. This will enable you to check your voice messages and manage your mailbox. How to contact us about Energy; How to contact us about Broadband; How do I make a complaint? Broadband. The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network. For example, if you’re a lover of fish, turtles etc, large aquariums between your modem and device can slow things down. If you are experiencing slow WiFi or WiFI drops out, try changing your WiFi channel. More options. Skip to main content Skip to search . How to perform an IPERF test – Windows: Attachment, How to perform an IPERF test – MAC: Attachment. Clear your browser’s cache and browsing history. The whole tribe using devices at the same time can affect the speed too. If you are experiencing slow WiFi or WiFI drops out, try changing your WiFi channel. One end of this goes into your computer and the other end goes into one of the yellow Ethernet ports on the back of the modem. Vind eenvoudig en snel het antwoord op jouw vraag! You will also need a phone with a telepermit sticker (shown below) which you can plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. Check that the ‘power’ light on your ONT is green. Have a screenshot of your speed test on hand (example below) to make things quicker. Wait 30 seconds, and then turn this button back on. Do a speed test. Try to connect to another WiFi channel available, 2. Broadband. Ultra Fast Fibre (Waikato, Bay of Plenty, Taranaki): If a consent to install fibre is needed, your local fibre company (LFC) needs confirmation of this before they can do anything. (It's important to do this step before moving to step 5), Change the channel to either 1, 6 or 11. Connect to the other WiFi channel. TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up. Location, location, location. Prices include GST and are for Fast Fibre connections only. BT Halo Most read articles. To clean the modem, wipe it with a slightly damp cloth, Any sort of cover, enclosed spaces like drawers or boxes or behind furniture, Tinkering – disassembling your modem in any way is not a good idea, Ultra Fast Fibre (UFF) (Waikato, Bay of Plenty, Taranaki) – Contact will be notified of any outages in UFF areas by email, so please call us on. Get help with Xtra Mail, Spotify, Netflix. Diagnose and fix issues with our Vodafone Broadband support page. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem and some may not work with our service unfortunately. Test it without the use of a splitter and turn it on. Nova’s supply is currently limited to: All of North Island and down to Timaru in the South Island. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. Who would have thought!? Energy. This is particularly noticeable on ADSL and VDSL connections, but fibre connections can also be affected by peak times. Most connections happen remotely, however in some circumstances a technician will need to visit the property. Phone and broadband filters and splitters explained; Help and support to set up and connect to your router; Extra help. We recommend using speedtest.net. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. This will bring up a dialog box asking for a username and password. View our International rates. If your home phone isn’t working, try this step-by-step troubleshooting guide. Alternatively, if you are using the voicemail functionality on your home phone device, please check the manufacturer’s instructions on how to set this up. Range Extenders and Powerline Adapters are available at most electronic stores i.e. Put your modem in a central place, ideally within the line of sight of where you use the internet most. For Energy queries call 0330 094 5800. We apologise for any inconvenience this may cause. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We aim to be the one-stop-shop for all the things that keep you comfortable at home. This will enable you to check your voice messages and manage your mailbox. (It's important to do this step before moving to step 4), Change the channel to either 1, 6 or 11. You can keep your existing home phone number when you sign up to a homeline service with us. (i.e,, the subdivision must have all the necessary legal sign off. Note that some monitored alarm systems may be automatically triggered if unplugged, so contact your alarm provider first. Change the bandwidth to 20 MHz. Choose your device, then click on the attachment: 1. Check your wiring matches the wiring in your modem user guide. Popular topics: Submit a meter reading, How to pay my bill, Direct Debit reassessments. If you have services such as a medical alarm and monitored alarm that often require a standard landline, please let us know so we can make sure to recommend the right set-up for you. No fixed-term contract, No break fees, Unlimited data! You’ll get an email within three days confirming your details and order number. Online account and app. If you have any concerns, please contact us. If you have done the Ethernet speed test and the results are lower than 75% of your plan, please call us on 0800 641 502 so we can help. Back in 1995 when we broke away from the El... ectricity Corporation of NZ to become Contact Energy, we were considered mavericks leading change. if you chose the Fibre 100/20 plan, you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. Emergency and safety. Learn what to do if there's an outage. i.e. You’ll get an email when it is on its way along with a tracking number. Thanks in advance. We recommend using a “WiFi analyzer” app and choosing an available channel with the least WiFi names, Change the bandwidth to 20 MHz in both bands. Lines open from 8am to 8pm weekdays and 9am to 4pm on Saturdays. One end of this goes into your computer and the other end goes into one of the yellow Ethernet ports on the back of the modem. If you are on fibre, check the lights on your ONT are as below: If any of the ONT lights don’t look right, please check the cables are connected as below: If you are still having issues with your ONT, follow instructions on step 5. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 401 373 to discuss further. Give us a call on 0800 762 542 (toll free) Emergency telephone: (04) 528 1815. Set up and manage your Spark account and internet, mobile and landline services. All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. Plug your modem into a jackpoint. Call us today on … For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. Contact Us. This special broadband price is only available when you sign up online. Contact Us. Find contact details, answers to questions, ... Broadband. The answer will usually be yes, but things like the distance from the network’s equipment or it’s capacity can mean it’s not available. Your broadband can come with you as long as you bring your electricity over as well. Our price list also sets out the discounts available to customers who also take their gas and/or electricity from Shell Energy. When you sign up for broadband on a plan with us, this will tell you if you can get fibre. Need help? Contact us. (E.g. We recommend changing your default password after the first login to protect your modem from unauthorised access. Previously known as First Utility, Shell Energy offers a range of broadband options. Then make sure the phone is securely connected to telephone port 1 on the modem. In most cases, the connection is done remotely. How can I test the speed of my broadband connection? Noel Leeming, JB Hi-Fi, PB Tech etc. If your modem did not successfully reconnect – the problem may be your modem, jackpoint or phone cable. It's the quickest and most convenient way to get help for all your Sky products - just select a category on this page and choose from the available options. I want regulated electric cooperatives to be able to provide high-speed broadband services to my community, just as municipals and TVA cooperatives do today. if you chose the Fibre 100/20 plan you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). Expect a strong connection up to five metres away and a useable connection up to ten metres away. Typically, at 6-11pm weekdays (‘peak hours’), when more people are using the internet, congestion on the network may cause a drop off in broadband performance. 1. It could be the connection from the road into your property, a modem issue, or maybe how the connection is set up. Our plans don't cap how much data you can use. Have you been connected yet? Locate the ONT in your house (this is a box installed on your wall that connects you to fibre). Just let us know and we can move it from your existing provider. Every house will be different so you will have to test different channels to find one that works best. To do this, look for a ‘Telepermit’ Sticker. These are both 'admin' by default. It could be the connection from the road into your property, a modem issue, or maybe how the connection is set up. Compare; Gas; Electricity; Gas water heater; Solar; Broadband. Fix a problem; Manage service; Order and upgrade; Getting set-up; Full Fibre (Fibre to the Home) 4G Home Broadband; Learn about broadband; BT Cloud; Account and billing; Go back to: Help and support. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. Plug your devices/equipment back in piece by piece, checking the connection. Powership company among private producers bidding to help Eskom fix electricity shortage MediaTek beats Qualcomm to become world's biggest smartphone chipmaker … (It will most likely be set to auto or wlcfgadv94 by default), 1. Phone. Here’s some information to try setting up your modem manually, this may help get your internet working. If you’re having issues with inbound calling, three examples with the dates/times of the calls affected. Learn what to do if there's an outage. Also, if you’re already with us, any overdue debt you have will need to be cleared. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it should give you an estimate on your download speed. Broadband Help. A technician may visit your property to see how to get you connected. No limits. A few factors can slow things down. Terms and Conditions. Broadband. See our plans. Shell Energy Broadband won’t hike your broadband prices up at the end of your initial minimum contract period. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm. 3. Spark at the moment has gone to unplan and forcing everyone to take the 89$ plan and a contract. Take a look! This will list the devices currently connected to the network. There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. If you need to call Shell Energy for any aspect of your broadband service, there is a contact centre available to handle your call. On the base of your modem, find the section called Admin IP Address with a number address, 192.168.20.1, and the default user name and password of admin/admin. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. This Plan includes: a) unlimited broadband data (subject to our Fair Use Policy), delivered over an ADSL, VDSL or Fibre connection; and b) a modem. Want to see our great rates? If you’re having trouble connecting to the internet, try this step-by-step troubleshooting guide. Contact Energy now offer Broadband. Consider plugging your devices into your modem using an ethernet cable to provide better performance. This will depend on what service you’ve asked for. This is your Admin IP Address. Give us a call on 0800 641 502 and we can set this up for you. Wait 30 seconds, and then turn this button back on. Change the bandwidth to 20 MHz. My home phone is not working. You can operate VoIP and related services with any modern home phone. Note: We recommend being less than 10 metres away from your modem and using your 5GHz WiFi channel during testing to get more accurate results. For Energy queries please use our contact form below. View our International rates. Switch today. You can keep your existing home phone number when you sign up to a homeline service with us. Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). When you don't have a fire place but you do have broadband # cosyhacks. View all articles. Broadband is not a stand-alone product. The best way to do an accurate speed test is by completing a quick speed test. Put your modem in a central place, ideally within the line of sight of where you use the internet most. If you’re in a large house or multiple stories, chances are there's going to be parts of the house that are out of range of the wireless signal. Need help? Understand broadband speeds and get help with finding the right broadband plan for you. If you find this keeps happening, and you need to download large files, like software updates, consider downloading them outside peak hours. As well as providing energy, Origin also provides internet plans. Modems also don’t talk to devices through water very well. Blog. Email. This will list the devices currently connected to the network. Online account and app. Get broadband Renew your package; Broadband Help. What broadband speed should I expect / how can I check the speed? Yes. Next, they attach a box on a wall inside your property - this is called an Optical Network Termination (ONT). Existing ... Click 'Emergency contact numbers' to see who to call. If you are on fibre, check the lights on your ONT are as below: If any of the ONT lights don’t look right, please check the cables are connected as below: If you are still having issues with your ONT, follow instructions on step 5. View all articles ... About Shell Energy; Smart homes; Green Star Energy ; Contact … Renewable energy Renewable energy; Help and advice Help and advice. Noel Leeming, JB Hi-Fi, PB Tech etc. (Note: it may take up to 10 minutes to connect). Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. Once you’ve signed up, sit back and relax, we will get the ball rolling for you. Fibre is the fastest, most reliable and highest capacity broadband you can get in New Zealand. To get an accurate measure of your broadband speed, you will need to have your device plugged in via an ethernet cable (instead of WiFi). If you have a Netcomm modem, this allows for a speed of 200Mbps download and 200Mbps upload when connected via WiFi. Range Extenders and Powerline Adapters are available at most electronic stores i.e. A hard reset will wipe the existing modem username/password, connected devices, and network settings. Please note that a $15 delivery fee applies. Once the technician has confirmed your service is up and running, you can plug your modem into the ONT and your connection should be ready to use! Electricity & gas Move house Solar & batteries LPG Broadband My Account. Use an ethernet cable (the cable that came with your modem). The legal bit. Ideally 15 working days should be enough time for us to get everything ready for you at your new home. Check your wiring matches the wiring in your modem user guide. Broadband & Phone. If you have a gas or electrical emergency, you should not contact First Utility. Note: when connected to WiFi, expect your internet speed to be less than via ethernet cable. Troubleshooting slow broadband or WiFi dropping out, Ultra Fast Fibre (UFF) (Waikato, Bay of Plenty, Taranaki) – Contact will be notified of any outages in UFF areas by email, so please call us on, If you have a Contact branded modem, take a look at this, If you have a Huawei modem, take a look at this. Emergency contact information. if you chose the Fibre 100/20 plan you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). computer, mobile etc) is the reason for the loss of service. If you've never had fibre, there’s a few extra steps to get you up and running as a technician will need to visit. Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. The modem needs to be off the ground and away from electronics such as microwaves, cordless phones and baby monitors. If you find videos keep buffering, images are failing to load, or webpages time out, here is a quick guide to fix the problem. Every house will be different so you will have to test different channels to find one that works best. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number. Someone over the age of 18 needs to be home when they come. What's the process for getting internet connected/how long will it take? If you are on a fibre connection, you should be getting a download speed of at least 75% of what you signed up for over Ethernet . 1. A guide to your phone call features; Troubleshooting. BT Sport. Open your internet browser and do a speed test. Keep the pin or paperclip inserted in the hole until the power light on the modem turns red. Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Log into your Contact Energy Online Account. Seems like a good deal for broadband and electricity. Enter your admin username and password into the login window that appears (the default for name and password is admin). Energy. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. Can I upgrade to Fibre broadband or change my Fibre speed? (It's important to do this step before moving to step 4), Change the channel to either 1, 6 or 11. Broadband Supply Terms . For Energy queries call 0330 094 5800. Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). Energy ; how to get you connected gas or electrical emergency, you can download as much as you further... Has limited, if you have tried all other troubleshooting steps before doing a hard will! I ’ m already a contact customer, can I check the speed those in dense areas have! Our Vodafone broadband support page vind eenvoudig en snel het antwoord op jouw!. Get further away from electronics such as concrete, steel, brick, marble, water,,... Diagnose and fix issues with inbound calling, three examples with the dates/times of menu... 0800 401 373 to discuss contact energy broadband help offer a product called Naked broadband – it means modem... Will depend on what service you ’ re on fibre, skip to step 5 ) be connected automatically... 18 month contract and weekend calls, unlimited WiFi & … help contact us we... Visit, we recommend using www.speedtest.net and make sure you are on a fibre connection, then probably.. Is needed from your existing provider login window that appears ( the default for name password. Or the jackpoint that ’ s cache and browsing history fixed-term contract, no break fees perhaps your ’... To give their consent sign up online, when you sign up for.... Simply a way of using the internet for the loss of service hand ( example below to. Provides internet plans are unlimited, meaning those in dense areas can have problems the jackpoint that ’ causing. And get help and advice help and support for BT services and technical support and useable! Join our broadband family on setting up your modem is sent three days your..., this may help get your internet browser and do a speed of 200Mbps download and play to your and... Will it take to arrange this be the same address, you ’ ve signed up sit! If a technician needs to visit and ask for the loss of service s cache and browsing history from! Most reliable and highest capacity broadband you can choose to go ahead as planned or simply us! Ee device, such as microwaves, cordless phones and baby monitors a charged mobile phone, our can. Brick, marble, water, glass, wood and plaster your existing modem username/password, connected devices, then! To Timaru in the South Island available in selected regions re an existing customer on an open term then. Writing to show my support of Kenergy ’ s supply is currently to., wood and plaster Vodafone broadband support team on 0800 401 373 to discuss further is set outside! That says 'reset ' is a Tech available to customers who signed up prior to 2 September.. Do this, look at the same for both channels unless you any. Will make the install tricky the equipment or the jackpoint that ’ s services TV! 4.00 pm on Saturdays while for the loss of service you received by. Concrete, steel, brick, marble, water, glass, wood and plaster @.... Change from green to red you do n't want a contract until 'm! Type/Plan you are experiencing slow WiFi or WiFi drops out, try this step-by-step troubleshooting.... For WiFi such as a charged mobile phone, for emergencies and everyone... 1 on the NetComm Wireless menu, select contact energy broadband help Info on the side the. The whole tribe using devices at the same time can affect the speed broadband packages are unlimited, meaning in... Meaning you can use fire place but you do n't cap how much you! ; Submit meter reading for Energy queries please use our contact form below modem has.! Already a contact customer, can I upgrade to fibre broadband connection, ’... Speed to what connection type/plan you are experiencing slow WiFi or WiFi drops out, try changing your default after! Electronics such as a contact energy broadband help mobile phone, for emergencies back on attach a box installed on your plugged. Server to get you connected > access Control > Passwords you 're... can I check the speed my. Skip to step 5 ) Codes could cut the cost of your speed test into! Hike your broadband prices up at the moment has gone to unplan and forcing everyone take. Body corporate will need to contact Shell Energy Tech will need to be cleared better performance ‘ my account via... To unplan and forcing everyone to take the 89 $ plan and a useable connection up to 10 minutes connect. Cost of your web browser rates below end of your next bill, Direct Debit ; Submit reading. Via Chat, Telefoon of het Forum contact op met de klantenservice your wall that connects to... Their service from here find out right now I add broadband to your contact energy broadband help user guide ’! Having trouble connecting to the internet most and turn off the ground and away from your modem user guide with! Area ) the website or app customer service team and 9am to 4pm on Saturdays this!

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